Privacy Policy

Privacy Policy

Introduction

Welcome to https://san-luis.pobb.net (hereafter referred to as “San Luis,” “our,” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we handle, process, and safeguard the information you provide to us when you use our website, applications, services, or products (collectively, our “Platform”). Our policy complies with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy covers all aspects of your interaction with our Platform, including our website, mobile applications, online services, and any other features or tools we offer. However, please be advised that this Privacy Policy does not extend to third-party platforms, apps, products, or services accessed through links or integrations on our site. These third-party entities have their own privacy policies governing your data, and we encourage you to review these policies carefully.

Processing Activities

This policy outlines the ways in which we process personal data when:

  1. You use our applications and services as an authorized user.
  2. You visit websites linked to this Privacy Policy.
  3. You communicate with us via newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect a range of personal information to enhance your experience and provide our services effectively. The types of data we gather include:

  • Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile data.
  • Payment Information: Credit card details, billing addresses, and payment history when you make purchases or subscribe to our services.
  • Financial Information: Bank account numbers and financial transaction records for processing payments.
  • Purchase Information: Items bought, order history, and shopping preferences.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and mobile phone numbers, for service delivery and analytics.
  • Location Data: Geographic coordinates and location services data to provide location-based services.
  • Feedback and Reviews: Comments, suggestions, and ratings you share with us to improve our products and services.
  • Social Media Information: Data from social media platforms when users choose to log in or interact with our content via these platforms.
  • Product Information: Details about the products or services you browse, search for, or purchase on our Platform.

We collect this data through various methods: user input forms, order processes, surveys, interactions with our customer support team, automated tracking technologies (e.g., cookies and web beacons), and third-party data providers.

Cookies

Cookies are small text files stored on your browser or device when you visit our Platform. We use them for several purposes:

  • Strictly Necessary: These cookies enable core features like login, account management, and service personalization.
  • Preference: They remember your preferences and settings to enhance user experience.
  • Analytics: Analytics cookies help us understand how users interact with our content, enabling us to improve functionality and performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we securely delete or anonymize it from our systems. Our retention periods may vary depending on factors such as:

  • The type of data and its sensitivity.
  • Legal obligations in various jurisdictions.
  • Business requirements for reporting, audit, or dispute resolution.

Your Rights

Depending on your location, you are entitled to specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its current use.
  • Rectification: You have the right to correct any inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your data.
  • Restriction: You may limit our processing of your data in specific situations.
  • Data Portability: You can obtain and transfer your personal data from one service provider to another.
  • Objection: You have the right to object to certain uses of your data, such as direct marketing.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer at the address provided in the Contact Information section below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post a notice on our website if there are significant changes, and we encourage you to review this policy periodically.

Contact Information

If you have questions about privacy, data security, or our Privacy Policy, please contact us:

  • Email: [email protected]
  • Mail: San Luis Data Protection Team, [Address], [City], [Country]

We value your trust in providing us with your personal data, and we are committed to maintaining and protecting that trust.